Refund policy

Refund & Return Policy

At Cacti PCs, we’re committed to delivering high-performance systems you can rely on. Please read our policy below before placing your order.

⚠️ Faulty or Damaged on Arrival

If your PC arrives damaged or develops a fault within the first 14 days, contact us at hello@cactipcs.com.
We’ll arrange for a free return, and either repair or replace the system promptly.

🛠️ 3-Year Warranty

All Cacti PCs are covered by a 3-year return-to-base warranty. If your system develops a hardware fault during this period:

• We'll diagnose the issue.

• Repair or replace the faulty components.

• Return the system to you at no extra cost.

Warranty does not cover accidental damage, misuse, software issues, or unauthorized modifications.

💬 How to Get Support

For help with faults, warranty claims, or delivery issues, please email hello@cactipcs.com with your order number and a brief description of the problem.

🚫 No Returns for Change of Mind

Please note that we do not accept returns or offer refunds for change-of-mind purchases.
We encourage all customers to review product specifications carefully before ordering. If you have questions, feel free to contact us — we're here to help.