Warranty & Aftercare
Every CACTi PC is backed by dedicated UK technicians and a comprehensive return-to-base warranty. We cover parts and labour on eligible systems, help you troubleshoot remotely, and manage repairs from start to finish.
Use this guide to understand what’s covered, how to request service, and how our returns policy works.
Warranty support FAQs
Warranty coverage
What warranty cover do CACTi PCs include?
What warranty cover do CACTi PCs include?
All new systems include a 3-year return-to-base warranty that covers diagnosis, parts, and labour. Refurbished systems include a 1-year return-to-base warranty with the same level of support.
The warranty applies to manufacturing defects and hardware faults under normal use. It does not cover accidental damage, misuse, software-related issues, or unauthorised modifications.
Do individual components have their own warranties?
Do individual components have their own warranties?
Many components carry manufacturer warranties that extend beyond our coverage, often lasting 2–5 years. During the first 3 years we handle warranty service for you; after that we can assist with documentation or direct manufacturer claims where available.
Can I upgrade my PC without voiding the warranty?
Can I upgrade my PC without voiding the warranty?
Yes. You’re free to upgrade components. Our warranty continues to cover the original parts we supplied. Any third-party parts are covered by their own warranties, and damage caused by improper installation or unauthorised modifications isn’t covered. If you’re unsure, get in touch for guidance before making changes.
Repairs & service
How do I request warranty service?
How do I request warranty service?
Email hello@cactipcs.com with your order number, a description of the fault, and any troubleshooting steps you’ve tried. Our technicians will diagnose remotely and, if service is required, issue an RMA with instructions. You’ll return the system to us; we repair or replace the faulty components and send it back at no additional cost.
How should I package my PC for return shipping?
How should I package my PC for return shipping?
Where possible, use the original internal bracing and double-box packaging that your system arrived in. Secure loose components, add cushioning, and remove any personal accessories or peripherals not related to the repair. Every return shipment should be fully insured and tracked—let us know if you need packaging guidance before dispatching.
Returns & DOA
What if my PC arrives damaged or DOA?
What if my PC arrives damaged or DOA?
If your order arrives damaged, contact us within 48 hours. If a fault appears within the first 14 days, email hello@cactipcs.com with your order number and details. We’ll arrange a free return and handle the repair or replacement promptly.
Do you accept change-of-mind returns?
Do you accept change-of-mind returns?
We do not accept returns or provide refunds for change-of-mind purchases. Please review specifications carefully before ordering and reach out if you need help choosing the right system.